FAQ
Frequently asked questions
Clear answers about Onne features, astrology, subscriptions, and your data.
Everything you need to know
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Onne is an AI-powered astrology platform that helps you understand yourself through personalized birth chart insights, daily horoscope cards, compatibility analysis, and meaningful connections with others aligned to your cosmic energy.
Onne uses Swiss Ephemeris — the same astronomical data used by professional astrologers — for precise planetary positions. Our compatibility algorithms analyze synastry aspects, cosmodynes, and harmonic patterns to deliver nuanced relationship insights.
For the most accurate birth chart and compatibility readings, we recommend your exact birth time. If you only know an approximate time, Onne can still generate insights, though house placements and some chart details may be less precise.
Yes. Onne is available on iOS and Android, with a web experience for desktop. Your account syncs across devices so you can check your daily cards, chat, and matches anywhere.
Onne Match compares your birth chart with potential matches using synastry analysis. We score compatibility across emotional, intellectual, and physical dimensions — showing you aspect patterns and harmony scores before you connect.
Yes. You can cancel your Premium or Pro subscription at any time from your account settings. You'll retain access until the end of your billing period, then revert to the Free plan.
You can delete your account from Settings → Account. Account deletion permanently removes your profile, messages, and personal data in accordance with our Privacy Policy.
We take privacy seriously. Your birth data and personal information are encrypted, never sold to third parties, and handled according to our Privacy Policy and Data Policy. Chat messages are secured with industry-standard encryption.
Still have questions?
Our support team is here to help with anything not covered above.